How to Fix “An unexpected error occurred” in Instagram Promotion

Are you experiencing An unexpected error occurred on Instagram while promoting an Instagram post? In this article, I shared a quick way to fix An unexcepted error occurred on Instagram.

Instagram is a social networking app where you can share your photos and videos from a smartphone. It has more than 700 million users and increasing rapidly. Instagram has grown very fast in the last 3 years. When you post a photo or video on Instagram, it is displayed on your profile. Other users who follow you can see your posts in their own feed and they have the option to like your post or comment on your post. Likewise, you can see posts from other users whom you choose to follow.


Solution Explained (An unexpected error occurred)

Well, we are facing this error when we are trying to add a payment method while creating an Instagram promotion so if we add our payment method through any other platform or app then we don’t need to add the payment method within the Instagram app. Means we will add our payment through another app called “Facebook adverts manager” and simply create a promotion through the Instagram app.


What is Facebook adverts manager app?

Each and every ad created on Instagram or Facebook are controlled or managed by Facebook ads manager only. As we already know that Instagram is a Facebook product so their ad system is also the same. Means you can create your Instagram and Facebook ads on Facebook ads manager directly. Even you can run your ads on both the platforms at the same time. Well, creating an Instagram ad through Facebook ads manager is little difficult or complex but easy to understand and follow.

There is an app also available of Facebook ads manager called “Facebook Adverts Manager” for Android and ios.

If you want to remove the promote button from the Instagram account then follow this article.


Steps to Fix An unexpected error occurred on Instagram

Step 1. First of all, Open the Chrome browser on your phone, Tap on the 3 dots and enable “Desktop mode“. So we can view the web page as the computer screen.

Steps to Fix An unexpected error occurred on Instagram

Step 2. Now Open your Facebook account in the chrome browser. (Make sure it is linked with your Instagram account.)

Step 3. Now Visit Facebook Ads Manager in your chrome browser through this link.

Steps to Fix An unexpected error occurred on Instagram

Step 4. Here you can see all the payment options you have used for your Instagram or Facebook promotion yet. You can remove debit/credit card from this page via “Remove button“. If you don’t have any payment method added here on this page then tap on “Add money” and you can add your payment. Don’t add more than 100 Rs if you are new to Instagram Promotion.

NOTE: Make sure you are viewing the desktop view of this site otherwise you can’t get the remove option for your card.


Step 5. Once you add the money in your Facebook ads manager, you can go to your Instagram app and create your first Instagram promotion. Now you don’t need to add a payment method within the Instagram app.


Video Tutorial


If you still have any query please let us below in the comment section, Thanks!






Leave a Reply